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HOSPITALITY & RETAIL COORDINATOR

Objectives

• Provide the highest level of customer service with guests. 
• Be well-versed with the knowledge of our products to assist customers.
• Keep a constant count of inventory in our Merchandise area and provide input on current products on hand, as well as possible future product purchases for sale. 
• Answer event inquiries on a daily basis and report to the General Manager. 

Responsibilities

• Greet every customer with a friendly and helpful demeanor.
• Have full knowledge of our beers, sales, promotions, and other aspects of the brewery and be able to accurately answer questions or attain the correct answer to questions.
• Provide set dates for weekly Food Truck options.
• Keep informed on these aspects via the internal Google calendar and communication with the General Manager. 
• Answer the phone and answer any questions or direct callers to the right department.
• Ring-up customers using our processing system including starting tabs, closing tabs, using different methods of payment, etc.
• Responsible for all web orders as well as packaging of.
• Thank customers for visiting, welcome them back, and ensure they leave on a positive note.
• Fulfill all opening and closing duties and cleaning.
• Fulfill any tasks delegated by the General Manager.
• Comply with the company’s SOPs and policies.
• Comply with the company’s Personal Protective Equipment and cleaning policies.

Disclaimers

• Without proper precautions, there is potential risk of injury from hot fluids, pressurized vessels, chemicals, etc.
• All employees must take extreme precautions when on the production side of the facility.
• Personal Protective Equipment will be provided by the company.
• All job descriptions are ever-evolving and this list does not limit the duties of the bartender 

Contact

• Reports to General Manager
• Send your resume to dean@oconnorbrewing.com

Packaging Positions

We are growing our team!

O’Connor Brewing Co. is growing to meet our increasing demand for high quality and delicious craft beer. We are seeking hard working, enthusiastic, and talented individuals to join our Production Team in Norfolk, VA. We are now hiring for the positions of Packaging 1, as well as Packaging Lead. A passion for craft beer, with a desire to learn and grow personally and professionally is a must. A detailed job description and general information is below. The ideal candidate will be able to work well under pressure while maintaining a positive attitude while staying on task. If you think you would be a good fit for the position listed, please send a cover letter and resume to kane@oconnorbrewing.com

Package Lead


Duties & Responsibilities:
• Fosters a strong team bond through the ability to listen, learn, pass along information and coach. 
• Enables and supports individual team members to achieve personal and professional goals by always targeting improvement.
• Engages in strong and fluid communication with the management team in the spirit of teamwork and collaboration.
• Embraces brewery-wide safety programs and initiatives and enforces adherence within the department.
• Assists and takes lead on the continual revision and re-development of SOP’s within the department.
• Critically observes daily operations to shape and mold efficiencies in departmental operations.
• Heads all aspects of packaging operations: equipment, packaging construction, and work areas concerning strict cleanliness and proper operation. 
• Communicates with management to optimize beer scheduling as well as personnel scheduling to successfully and efficiently meet production demands. 
• Assists and leads the charge in day to day floor operations. 
• Other duties and responsibilities as needed. 
 
Qualifications: 
• 3-5 years minimum experience in a liquid packaging environment (beer, soda, water, milk, etc.) 
• A team-oriented focus and desire to work collaboratively with the Director of Brewing Operations. 
• Ability to mentor and teach others. • Strong organizational skills. 

All Production Positions:
Shift Scheduling:
• Ability to report for work in a timely manner.
• Willingness to work on varying shift schedules, including weekends and overnights.

Physical Requirements: 
• Ability to complete a variety of physical tasks that may include heavy lifting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motion. 
• Ability to clearly communicate with coworkers and management in verbal and written form.
• Must have sufficient visual acuity and hearing in order to safely operate machinery, safely operate motor vehicles, and to perform work in a neat and thorough manner. 

Workplace Conditions:
Safety is the top priority; however, members of the Production Team may be subject to: 
• Cold, hot, and/or noisy working environment.
• Vibrations.
• Hazards, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding or high places, exposure to heat, or exposure to chemicals.  

Packaging 3

Duties & Responsibilities:
• Rotate between stations on the bottling and canning line as required.
• Assist in the construction of all packaging materials for bottling and canning runs.
• Engage in strong inter-departmental communication in the spirit of teamwork.
• Operate pallet jack. Be willing to become forklift certified.
• Understand how to read and record packaging/brewing sheets.
• Pull orders for distribution. 
• Cleaning and organizing the stations and the brewery overall. 
• Other duties and responsibilities as needed. 
 
Qualifications: 
• This is an entry level position. A great attitude and willingness to learn is the key to success.

All Production Positions:
Shift Scheduling:
• Ability to report for work in a timely manner.
• Willingness to work on varying shift schedules, including weekends and overnights.

Physical Requirements: 
• Ability to complete a variety of physical tasks that may include heavy lifting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motion. 
• Ability to clearly communicate with coworkers and management in verbal and written form.
• Must have sufficient visual acuity and hearing in order to safely operate machinery, safely operate motor vehicles, and to perform work in a neat and thorough manner. 

Workplace Conditions:
Safety is the top priority; however, members of the Production Team may be subject to: 
• Cold, hot, and/or noisy working environment.
• Vibrations.
• Hazards, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding or high places, exposure to heat, or exposure to chemicals.  
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