Our Privacy Policy

O'Connor Brewing Company has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at hannah@oconnorbrewing.com with your request. We do not store any type of sales information.

Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at hannah@oconnorbrewing.com with the details of your request. If you wish to contact us further, please find complete contact information on the footer of our site.

Our Security Policy

Secure Shopping
Because O'Connor Brewing takes credit card information security seriously, we have implemented a variety of technical and procedural controls to ensure transactions on our site remain private and protected.

Secure Socket Layers (SSL)
To ensure the information you provide online is secure during transmission, we employ leading edge encryption technology and Secure Socket Layers (SSL) while processing any personal information you supply.

You can  review our security certificate using your browser by clicking on the closed lock or solid key image at the bottom of your browser on any of the secure pages on our site. This will display our site security information. If you have any additional questions, please contact us.

To ensure you have the maximum protection available, we strongly advise downloading and installing the latest version of your browser.

Do we use "cookies"?
To function correctly and offer the best possible user experience, the oconnorbrewing.com site requires your Internet browser to accept cookies.

How we use cookies
To keep track of selections and items, a unique session number is assigned each time you access our site. With the use of cookies, we keep track of the items added to the Shopping Cart based on the unique session number assigned to you.

How do cookies work?
Cookies are files containing bits of text information which our server sends to your computer and vice versa (exactly like all other information received when surfing the Internet, except it is not displayed). This allows our server to communicate with your browser and maintain your preferences to enrich your unique shopping experience. The text information on your cookie correlates with the unique session number assigned to you when first accessing our site.

Cookies are nothing more than small strings of text and are incapable of doing anything malicious to your computer, and can be read only by the site which originally delivered the cookie. Cookies do not contain any information retrieved from your computer; they only contain information supplied during your specific visit to the site sending the cookie.

For more information on cookies, visit the World Wide Web Consortium's Web Security FAQ at http://www.w3.org/Security/Faq/wwwsf2.html. For cookie settings within your browser, please consult your browser's help files.

Our Return Policy

We want you to love what you ordered! If something is not right, please let us know. Your happiness with our stuff is our mission! If for any reason you are not satisfied with an item, please return it within 30 days of the date of invoice (or as permitted under the exceptions below). We will gladly exchange your product or credit your account. Please note: All products must be returned in their original condition: unworn, unwashed, and with a copy of the invoice and reason for return included within 30 days.

Return shipping charges are the responsibility of the customer. OBC will kindly pay reshipment of the replacement item. If you need to exchange an item that was shipped to you in error, we will, of course, pay for the return shipping and the replacement for that item.

We do our very best to ensure your purchases are sent to you in perfect condition. However, on occasion, an item is damaged in transit or has damage that our shipping department did not catch. If either of these things occur, please contact us at:

orders@oconnorbrewing.com

as soon as you receive your order so that we can arrange for return and replacement of the item.

Returns and exchanges of on-line orders cannot be accepted at our brewery. Conversely, merchandise purchased at the brewery may only be returned or exchanged at brewery. Gift cards cannot be returned or exchanged.

How to return your purchase

When you receive your purchase, examine it carefully. If for any reason, you are not satisfied with the order, please send it to:

O’Connor Brewing Company
Attn: Returns

211 W. 24th Street
Norfolk, VA 23517
757.623-2337

Please be sure to include a copy of the invoice and reason for return within 30 days of original purchase date.

If you have any questions or need help with any part of this process, please email us at orders@oconnorbrewing.com.

Thanks for shopping with OBC! We hope to make O’Connor Brewing Company one of your favorite shopping destinations and hope to see you again soon.

Our Shipping Policy

 We now offer $9.99 flat-rate shipping for most ground orders. A few things to note: If your order doesn’t fit into our largest box (12X12), we will email you and let you know what the shipping will be before we send it off.

If you need shipments to be expedited more quickly, let us know and we will get back to you on this cost.

The flat rate applies to orders shipping within the continental United States only. It is not available for Canada, Hawaii or Alaska.

Our shipping team is here Monday-Friday.  If you place your order over the weekend (Saturday or Sunday), it will not be received until Monday.  Please allow 3-5 business days for us to pack up your newly purchased swag.

APO / FPO Orders

We also ship to APO/FPO addresses using USPS.

Please format your shipping address as follows:

Rank First & Last Name 

Street 

City, State, Zip